PRIVACY POLICY

INTRODUCTION

This Privacy Policy explains how Hosja Technology Private Limited and its affiliates (collectively “Hosja Technology Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal information through our website https://hosjashop.in/ (hereinafter referred to as the “Platform”).

Please Note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product or service under this Platform outside India.

  • Your personal data will primarily be stored and processed within India.

By visiting this Platform, providing your information, or availing any product or service offered here, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product conditions.
You also agree to be governed by the laws of India, including but not limited to those related to data protection and privacy.

If you do not agree, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, avail services, or otherwise interact with us during the course of our relationship.

The types of data we may collect include:

  • Personal Information: Such as your name, date of birth, address, telephone/mobile number, and email ID, as well as proof of identity or address.

  • Sensitive Personal Data (with your consent): Including your bank account details, credit/debit card information, payment instrument details, or biometric data (e.g., facial features or physiological information) when using specific features of the Platform.

  • Behavioral and Analytical Data: We may collect information about your preferences, browsing patterns, and actions on the Platform to improve our services and customer experience.

We may also collect information related to your transactions on our Platform and on platforms operated by third-party partners.
When third-party business partners collect personal data directly from you, you will be governed by their privacy policies. We are not responsible for the privacy practices or content of those third parties and encourage you to review their policies before sharing any data.

Important: If you receive an email or call from someone claiming to represent Hosja Technology Private Limited and asking for sensitive information (such as debit/credit card PIN, net-banking password, or OTPs), do not share such details. Report any such incidents immediately to an appropriate law enforcement agency.

2. USAGE OF INFORMATION

We use your personal data to:

  • Provide the services or products you request.

  • Assist sellers and business partners in handling and fulfilling orders.

  • Improve customer experience and service quality.

  • Resolve disputes and troubleshoot problems.

  • Notify you about online and offline offers, products, services, and updates.

  • Customize your experience on the Platform.

  • Detect, prevent, and investigate fraud or other illegal activity.

  • Enforce our Terms & Conditions.

  • Conduct marketing research, analysis, and surveys.

  • Comply with applicable laws and regulations.

You understand that some features or services may not function properly if you choose to withhold certain permissions or information.

3. SHARING OF INFORMATION

We may share your personal data in the following circumstances:

a. Internal Use

Within our company, subsidiaries, affiliates, and related entities for service delivery, marketing, and customer support. These entities may market products to you unless you opt out.

b. Third Parties

With sellers, logistics partners, business associates, service providers (such as payment processors, delivery partners, and reward program providers), and other third parties as necessary to:

  • Fulfill services and transactions.

  • Comply with legal obligations.

  • Enforce contractual terms.

  • Prevent or investigate fraudulent or illegal activity.

c. Government/Legal Authorities

We may disclose personal or sensitive personal data to authorized agencies, regulators, or courts if required to do so by law or in the good-faith belief that disclosure is necessary to:

  • Respond to subpoenas, court orders, or other legal processes.

  • Enforce our Terms of Use or this Privacy Policy.

  • Address claims of intellectual property or rights violations.

  • Protect the safety or property of users and the general public.

4. SECURITY PRECAUTIONS

We adopt reasonable security practices and technical measures to protect your personal data from unauthorized access, misuse, or disclosure.
Whenever you access your account, we use secure servers and adhere to strict data handling procedures.

However, transmission of information over the Internet is never completely secure. By using the Platform, you acknowledge the inherent risks associated with data transmission online.
Users are responsible for maintaining the confidentiality of their account credentials and passwords.

5. DATA DELETION AND RETENTION

You may delete your account at any time by visiting your Profile/Settings section on the Platform.
You can also contact us using the details provided below for account deletion assistance.

We may refuse or delay deletion requests if there are pending grievances, claims, shipments, or ongoing services. Once deleted, you will lose access to your account and associated data.

We retain your personal data only as long as necessary for business, legal, or operational purposes.

Retention Guidelines:

  • Active Accounts: Retained for the duration of your active use.

  • Inactive Accounts: Retained for up to 1 year from the last activity, unless a longer retention period is required by law.

  • Legal/Tax Records: Certain records (e.g., invoices or transaction data) may be stored longer for compliance with statutory obligations.

After this period, your data will be securely deleted or anonymized for analytical and research purposes.

6. YOUR RIGHTS

You may access, correct, or update your personal data directly through your account or settings.
You also have the right to request data deletion or withdraw your consent for processing.

To withdraw consent, please contact our Grievance Officer (details below) with the subject line:
“Withdrawal of Consent for Processing Personal Data.”

Withdrawal of consent will not apply retrospectively and may limit your ability to use certain services.

7. CONSENT

By using our Platform or providing your information, you consent to our collection, use, and processing of your data in accordance with this Privacy Policy.
If you provide personal data about others, you confirm that you have the authority to do so and that they consent to our use of such information.

8. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes in our operations, laws, or regulations.
Please review this page periodically for updates.
If significant changes are made, we will notify you as required under applicable laws.

9. GRIEVANCE OFFICER

For any concerns, requests, or complaints regarding data privacy, please contact:

Name of the Office: Hosja Technology Private Limited
Designation: Jahangir Alam (DIN)

Company Address:
Hosja Technology Private Limited,
No. 3rd Floor, No. AC-119/1, M/S Shova Dresses,
Prafulla Kanan, Kolkata,
North Twenty Four Parganas, West Bengal – 700101

📞 Contact: +91 8603851177
✉️ Email: hosja09@gmail.com / support@hosjashop.in
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)